Send Payments Review

The process of sending money across the globe is not always cut and dry. There are many nuances involved, which is why more and more people are turning to money services for help when sending money internationally.

The process of sending money abroad can be tricky as each country has its own rules and regulations when it comes to financial transactions. That’s why it’s important to learn about the best way to send money from one country to another.  

There are many services available online that can help you make sure your money ends up in the right hands. With so many different options out there, let’s take a look at Send Payments, check out what they offer, and see if their services might be the right fit for you. 

Keep on reading to find out more!

Quick Summary:

Send Payments has earned a remarkable reputation among its users, boasting an “excellent” rating on Trustpilot with a 4.9 out of 5 score from over 200 reviews. Customers consistently praise the platform’s exceptional customer service, competitive rates for large transactions, and seamless payment processing experience.

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Send Overview 

Send was founded by Paul Billing and Ian Cragg, both of whom previously worked at TorFX, a highly respected money transfer organization. The two have deep experience in the international payment industry, so it’s fair to say they come from good backgrounds.  

Founded in January 2017, Send is a relatively new fintech company on the international payment scene. By May, the company had set up its banking and payment networks, raised AUD 750,000 in startup funding, and opened its first office in Queensland. Finally, in May 2019, Send made its first-ever transaction with a customer.

Paul & Ian set up the company to create a better experience for the brands that trusted them enough to send overseas money transfers. With over 200 referral partners launched with Send to date, it’s clear this is a primary growth strategy for the firm. 

The company underwent a major rebrand in 2021, despite having existed for only a few years. As a result, Send Payments has one of the most aesthetically pleasing interfaces in the field. Now they have 40 employees across three continents and clients in more than 100 countries who can sign up with Send from many countries as personal or business customers.

Send Individual Services 

Personal customers from a variety of countries can send money through Send Payments. Here are some things you can expect: 

• Transferring money internationally.

Use Send Payments’ existing exchange rates to carry out Spot Transfers. These are one-time transfers made at the best exchange rate available. Spot contracts also support limits and stop orders. 

• Account managers dedicated to your needs.

If you have any questions or would like to make a transfer, you can speak with your dedicated account manager. 

• A regular transfer of funds.

Plan regular transfers based on your needs

• Cashback.

Take advantage of special bonuses and earn cash back on all your transfers. 

• Digital wallet that supports multiple currencies.

Over 40 countries with digital wallets that let you bank like a local. 

• Card for travel (to be launched soon).

With a new Visa card, customers will have easy access to a wide range of services. 

However, many of Send’s features are still in development since it is a new company. A few things are on the horizon, such as cashback on transfers, a referral program to gain even more perks, and loyalty points for exclusive perks. 

With its slick online product and dedicated account management team, Send stands out as a traditional money transfer company. Generally, you would usually come across firms with outdated online platforms and dedicated account management teams or vice versa. We think Send has a huge opportunity to grow by combining the two.

For the time being, the company doesn’t have a mobile app.

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Send Business Services 

With Send Payments, you can start accepting instant payments from all over the world, allowing you to uncover new customers. There are no unnecessary fees, no forms, and no fuss. 

Keeping your customers well-served is a top priority for the company. Send Payments makes transfers around the world 24 hours a day, 7 days a week.

If you decide to use Send Payments for your business, you can expect the following benefits:   

• Sending and receiving money internationally.

Utilize existing Send Payment’s rates through Spot Contracts to transfer funds. 

• Forward contracts.

The rates you are currently using will be locked for future transfers.

• Specialists in currency exchange.

With a dedicated account manager at your disposal, you will receive expert advice.

• Accounts with multiple currencies.

Multi-currency accounts allow businesses and online sellers to receive payments in over 30 different currencies.

• Digital wallet.

Multi-currency transactions can be made using the digital wallet.

• Bulk payment discounts.

When you transfer in bulk, you’ll get a discount.

Send Accessibility 

Currently, Send facilitates transfers to 200 countries in 37 currencies and has clients in more than 100 locations attended by an international team of 52 individuals. 

Currently, the personal account managers are only available during Australia hours due to the majority of staff being based there. Every client will be assigned an Australian account manager, regardless of where they are located. 

The firm can also onboard clients in the UK, Europe, and the United States, thanks to its partnership with the B2B fintech market leader, Currency Cloud. 

Send Payments’ website is currently only available in English. 

The company doesn’t support sending money to Crimea, Central African Republic, Cuba, Eritrea, Democratic Republic of Congo, Guinea-Bissau, Iraq, Iran, Lebanon, Myanmar, Libya, North Korea, Somalia, Russia, South Sudan, Syria, Sudan, Venezuela, and Zimbabwe. 

Currencies Available 

With Send, you can transfer money to bank accounts in more than 30 different currencies, including: 

• Canadian dollar 
• Chinese yuan 
• Euro 
• British pound 
• Indian rupee 
• Japanese yen 
• Australian dollar 
• US dollar and many more 

In order to get the best rate for your transaction, you can choose from a few options, such as:

• Spot-based contracts.

A one-time transfer made using the most favorable exchange rate at the moment. You can also set up limit orders and stop orders if you are sending a spot contract. 

• Contracts for forwarding.  

For transactions that will take place up to 12 months from now, these contracts allow you to fix an exchange rate in advance. 

• A regular payment schedule.  

The recurring payment can also be scheduled up to 12 months in advance using a series of forward contracts or a recurring spot contract.

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Send Exchange Rates & Fees 

Fees

Fees are never charged on any transaction, regardless of the currency or the amount. Send Payments boasts this as one of its key selling points. There are no payment fees at all. The fact that both private individuals and businesses are eligible for this service is particularly impressive. 

Individuals often receive fee-free international payments when using other providers (since they often make less frequent payments), but businesses make hundreds or tens of payments per month and are almost always charged a fee. 

Currently, Send is the only provider of international wire transfers that doesn’t charge fees. 

Exchange Rates

Before selling a currency, Send adds a margin to the mid-market rate. In order to make an international payment service possible, Send Payments has to take a margin large enough to cover its own payment fees and other direct and indirect costs. 

Limits 

With Send Payments, there’s a minimum of $250 per transaction. The platform mentions no hard limit on payments, but they do say they handle between $250 and $25 million with ease. 

The commissions that Send Payments applies for large transfers are not mentioned in their marketing materials, so we can only assume they are wider. Make sure you confirm the fees with Send Payments before you sign an agreement. There is a good chance you can negotiate better rates for larger transfers.

Third-party intermediaries or beneficiary banks may add fees to international transfers that are beyond Send Payment’s control. If you make a transfer to your beneficiary, you should keep this in mind since it can affect the final amount they receive.

How to Send Money With Send 

Registering for an account with Send Payments is the first step in making an international transfer. For this, all you need is a valid email address and a password. To open an account, you must be at least 18 years old and provide valid identification. 

As soon as your account is verified, you will be able to log in and set up international payments. 

It is important to complete your profile before making your first transfer. Here are the steps you need to follow: 

• Press the “Send Money” button to log in 
• Follow the instructions after clicking the “Start Your Registration” button 
• Fill out your personal information 
• Enter the details of your identity document 
• Get your first transfer set up 

If you wish to make an international money transfer after completing this registration, you will need to add the recipient’s details. 

It is necessary to manually add a recipient to your profile in order to send money overseas. Adding a recipient can either be done through the dashboard or by clicking on the “Recipients” tab from the menu bar. You’ll need to provide details about: 

• The destination country 
• The currency to be sent 
• The full name of your recipient 
• The recipient’s address
• The email address of the recipient
• Depending on the form, you’ll need their account number, SWIFT/BIC, and/or IBAN

Depending on the currency and country to which the money is being sent, you might need some additional account details from the recipient. Sending GBP to the United Kingdom requires a UK sort code and account number, for example. 

Payment Methods for International Transfers

You can pay for your transfers using the methods listed below: 

• Paying with a bank account – Only bank accounts owned by you can be used for payments. 
• PayID or PoliPay for real-time payments from your bank account. 
• No cash payment option available.

While Send Payments specializes in large-scale transfers, the minimum limit for an international Send transfer starts at $250 

Send Reviews 

Over 100 customers have reviewed Send Payments on Trustpilot. The majority of them rated the company as excellent, and two clients rated it as great. 

Sadly, the sample size is quite small but that’s understandable given the company’s age, as it trails behind big players like TorFX with over 4,000 employees and Wise with thousands of reviews. 

There is only one service offered by Send, so at least we know we are not seeing reviews about another aspect. The Send reviews are detailed, so you can make an informed decision.

Customers describe the following as positive attributes: 

• Telephone customer service is excellent 
• Transfers are made quickly 
• The onboarding process is fast 
• The exchange rate is excellent 

 The majority of Send reviews we found online were glowingly positive and rated the service 5 stars. It’s still a relatively small sample size at this point, with just over 100 reviews. There is one thing that stands out: those who switched to Send Payments from their bank are very pleased with the decision. 

Customer support continues to be a priority even while the company focuses heavily on technology development, such as a digital bank account rollout and an international currency card. Customer service is available only during Australian hours for now.

Send is still a young company, so we expect this to change as they continue to grow.

Send Pros 

• More than 30 currencies.  

You can send money in over 30 currencies in over 200 countries using Send. 

• Transfers are free of charge.  

International money transfers with Send incur no transaction fees. 

• Dedicated account managers.  

Send assigns you a dedicated account manager who oversees your account and provides you with support if you have any questions. 

• A multi-currency wallet.  

The Send digital wallet allows you to manage more than 30 currencies at a time. 

Send Cons 

• Transferring small amounts is not possible.  

For transfers under $250, you’ll need to find another service. 

• Payments can only be made through one method.  

Bank transfers are the only way to pay for transfers, so if you wish to pay by credit card or cash, you’ll need to find another solution. 

• The company is new.  

Using Send means accepting the risks associated with being an early adopter since the company was founded in January 2019 and launched in May 2019. 

• Development is still ongoing.  

A few Send features have not yet been released, including Send Visa cards and Send mobile apps. A rewards program is also being developed by the company, through which customers will be able to earn loyalty points on every transfer they make.

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FAQ

What is the average time it takes to complete an international transfer through Send Payments? 

Once your funds have been received, Send claims that it should take 24-48 hours for your funds to reach the recipient’s account. There may be an exception if there are international public holidays within this timeframe or if the destination country has a different time zone. 

What should you do if you send money to the wrong address? 

First and foremost, don’t panic – they’ve probably seen it all before. Immediately after noticing what happened, contact your account manager. Once they receive the transaction details, they will take all possible steps to resolve the issue with the responding bank as soon as possible.

Is it possible to cancel a Send Payment money transfer? 

A Send Payments international money transfer can be canceled or reversed. In any case, this request needs to be directed to Send Payments as soon as possible after the transfer has been completed. 

Depending on whether the cancellation reason is valid or received before the transfer has been settled, you may be responsible for any losses associated with the cancellation. 

Is Send Payments safe? 

With an Australian Financial Service Licence, ASIC regulation, and AUSTRAC registration, Send Payments is safe and secure to use. Make sure you understand Send Payments’ Product Disclosure Statement and follow their terms and conditions to keep your account safe.

In all Send services, security standards are at the level of banks, which is a prerequisite for any company facilitating international money transfers. They conduct frequent audits and apply end-to-end encryption to the data at rest (stored data) and the data in transit (a secure web connection).

Send Summary 

As of now, Send Payments is still a relatively young company. Therefore, it’s hard to compare it with a company like XE Money Transfer, which has been operating for many years.  

Still, the company has already helped thousands of clients to send money abroad by bringing a number of respected investors on board. Send’s co-founders worked for TorFX before launching the company and have plenty of industry experience. Although both of them are in front-line roles, we’re certain they are constantly learning about the complex technology and compliance requirements involved in running an international payment company.

In the short time it has been in operation, Send has built a solid reputation in the market by adhering to all licensing requirements. Send Payments has already established itself as a safe and reliable provider of money transfers with a great deal of upside potential. 

As part of its efforts to differentiate itself from its competitors, the Australia-based money transfer company is already implementing a no-fixed-fee policy on transfers (even for business clients) and offering a unique combination of slick online technology and dedicated foreign exchange dealers, topped off by the industry’s freshest website. Positive reviews have dominated the online forums so far.

A downside of the company is that it lacks the reputation of a big money transfer company like XE Money Transfer, which has been in business since 1993, and its account managers are only available during Australian business hours.

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Warwick Woodley

With some 40+ years’ experience in the International moving and relocation industry Warwick has held senior management roles and Directorships both in New Zealand and Asia. He was a trainer for the FIDI Academy over a number of years teaching the EiM course to many students all over the world. He has had considerable exposure to all facets of international transport including shipping, airfreight, marine insurance, logistics and global mobility.